Customer Care

Communication is the key to any good relationship and this certainly applies to the relationship between an owner and their property management company.

Owning a property abroad, of course, is not like owning one down the street from where you live. The same elements exist including finding a tenant, chasing rent, paying tax, maintenance etc. However, when you're in a different country, you hand over control to a management company, and it may occur, that they not always provide the most up-to-date information at hand. At Tower we endeavor to bring your property as close to you as possible.

Information When You Want It

We believe that what sets us apart from our competition is our commitment to innovation. The Tower 365 system for example (see here) was developed in an attempt to provide owners with access to the most important information online - at any time. The firm has also invested heavily in financial systems providing landlords with full visibility of all account transactions.

We Speak Your Language

As with any service, it's great to get information online or by e-mail, but sometimes you just want to speak to someone. Service culture in the former Communist bloc is still developing, and at Tower we know that it's not enough just to understand the words of our clients, but to know where they're coming from. Our friendly, multi-lingual Customer Care Team brings much international experience to the table.

Our Knowledge is Your Property

Hungary is just like any other country, that has its own rules and regulations that relate to property. Tower benefits from a staff of 50 in-house professionals that are experts in their fields. At Tower you can be confident that our knowledge is your property!

The Three Elements of Customer Service

  1. Pro-active account management - landlord account managers
  2. Always on call - customer care department
  3. 24 hour visibility

Meet the Team

Get to know the people who are in charge of keeping you posted on your owerseas investment.

 

Robert

Robert LÁNGOS (MRICS), Operations Manager

His aim is to ensure that the organization is running as smoothly and efficiently as possible, making sure that property management, maintenance and customer care is meeting the clients fulfilment.


Márta Róna

Márta RONA, Landlord Account Manager

She serves with kindness, and effectiveness as the interface between the customer service and the sales team, making it her goal to maintain the company’s existing relationship with clients satisfaction.


Anikó Zsuppán

Anikó ZSUPPÁN, Landlord Account Manager

She proactively and fluently informs Landlords in their own language in regards of the most important information. Answers the incoming requests fast and efficiently.

Get in touch now

and we'll contact you within 24 hours!

Client Testimonials

"We saw at the calculations and we did not find any divergence, everything is good for us, we agree. I would like to express our deepest appreciation for what you have done for us Kinga. Thank you so much for all the support that we had of you in all the time. I wish you all the best for you and one happily new year!"

Sante Prymo

"Thanks again for your professional service"

Magdelien

"Whenever I send a query email around my rental you are always really prompt and helpful in replying and clear up any concerns I have in finance or any other matter. I have a very busy lifestyle and you make my life so much easier taking care of the rental."

James

"I am so immensely pleased with your company and services. Professional and quick replies, and a lot better than the company for my previous apartment."

Carl

"Tower has always been very professional in its service which is why I recommended you before to a friend of mine."

James

"I have received an email from my tenant. In it she tells me that she is very happy with the service from Tower and would like to extend the contract."

Brenda

"I just wanted to let you know that my friends and I had an amazing experience working with Tower International. The process was smooth and effective, and I would definitely recommend this agency to others."

Jason

"Thank you for all your help over the last while and your hard work in selling both of my properties in the present economy."

Ounagh

"The detailed replies that you have sent to me relating to my many questions, myself and my wife have found them to be most informative. The use of English is first class, and your company seems to be very professional, so we have decided to go with you in renting the apartment."

Edmund

"With love and honor will I be waiting for you, Tower Family."

Tibor

"Everything was OK and both Eric and me are happy about the Tower property service :) Hope to meet you another time."

Enrico

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